Shipping & Returns
SHIPPING POLICY
SHIPPING POLICY At Tribe of Mothers, we partner with trusted global suppliers to bring you high-quality, pediatrician-approved products at the best possible prices. Because we ship internationally from our manufacturing partners directly to your door, please review the following delivery information before placing your order. Order Processing Time: All orders are processed within 1 to 3 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.
Estimated Delivery Times:
United States 7 – 15 business days
Canada 10 – 18 business days
Australia 10 – 20 business days
United Kingdom 7 – 14 business days
Please note that delivery times may vary due to customs clearance, public holidays, or highdemand periods. We are not responsible for delays caused by customs authorities.
Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress at any time.
Customs & Import Duties: International shipments may be subject to customs duties, taxes, or import fees levied by your country’s customs authority. These charges are the sole responsibility of the customer and are not included i
RETURN & EXCHANGE POLICY
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help. 30-Day Return Window: We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned once opened: feeding accessories, pacifiers, teethers, and any personal care products.
UK & EU Customers: In compliance with the UK Consumer Contracts Regulations and EU Distance Selling Directive, you have the right to cancel your order and return most items within 14 days of receipt, for any reason, without providing a justification.
Defective or Damaged Items: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at tribeofmothers1@gmail.com with your order number and photos of the item. We will arrange a full replacement or refund at no additional cost to you.
How to Initiate a Return: Email us at tribeofmothers1@gmail.com with the subject line “Return Request — Order #[your order number]”. Our team will respond within 48 hours with instructions.
Return Shipping Costs: Unless the item is defective or we made an error, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
Refund Processing: Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5 to 10 business days to your original payment method.