Store Policy
CUSTOMER CARE
At Tribe of Mothers, we treat every customer like a member of our own community. Our team is committed to providing a warm, knowledgeable, and responsive support experience. As a pediatrician-led brand, we are also available to answer questions about the developmental benefits or age-appropriateness of any product in our store.
How to Reach Us: Email: tribeofmothers1@gmail.com (Response within 24–48 business hours) Contact Form: Available on our Contact page We are available Monday through Friday, 9:00 AM to 6:00 PM (GMT). We aim to respond to all inquiries within 24 to 48 business hours.
PRIVACY & SAFETY
Protecting your personal information is of the highest importance to us. This policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA).
What We Collect: We collect personal information such as your name, email address, shipping address, and payment details solely for the purpose of processing and delivering your orders, and communicating with you about your purchases.
How We Use Your Data: Your data is used exclusively to fulfill your orders, send order confirmations and tracking updates, and (with your consent) send you promotional emails and newsletters. We will never sell your personal data to third parties.
Payment Security: All transactions are processed through encrypted, PCI-DSS compliant payment gateways. We do not store your credit card information on our servers.
Your Rights: Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us at tribeofmothers1@gmail.com. Cookies: Our website uses cookies to improve your browsing experience. By continuing to use our site, you consent to the use of cookies in accordance with this policy.
WHOLESALE INQUIRIES
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PAYMENT METHODS
We accept the following secure payment methods:
- Credit / Debit Cards
- PAYPAL
All prices are displayed in USD. Currency conversion is handled automatically at checkout based on your location.